Refund Policy

Effective date : August 29, 2024

Thank you for choosing Provisional Tests. We strive to provide excellent services to our customers. In the event that you are not completely satisfied with our tool, we offer a refund policy as outlined below:

Subscription Refund Policy:

  • Monthly Subscriptions:

    • You can cancel your monthly subscription at any time and receive a full refund for that month's payment if the request is made within 30 days of the payment date.

  • Annual Subscriptions:

    • You can receive a full refund for the annual subscription if the request is made within 30 days of the purchase date.
    • After the 30-day period, you can cancel your annual subscription and receive a pro-rated refund for the remaining months.

  • One-Time Payments:

    • One-time payments for design assets or services are eligible for a full refund if the request is made within 30 days of the payment date.
    • After the 30-day period, one-time payments are non-refundable.

Refund Process:

  • To request a refund, please contact our customer support https://www.segafrica.com/contact

  • You will be required to provide proof of purchase, such as the email used to make the purchase, order number, and details of your transaction.

  • Refunds can only be processed to the original payment method used for the purchase.

  • You can expect a response from our team within 24 hours.

  • Once processed, the refund will reflect on your payment method statement within 5-7 business days.

Refund Process:

  • Purchases made through third-party marketplaces or resellers

  • Design assets that have been downloaded or used

Contact Us

For any questions or concerns regarding our refund policy, You can contact us: